Orders processed, exceptions handled
Orders moved across systems, stock checked, exceptions handled. Fewer dropped orders and far less manual ops.
- Industry
- Wholesale & ecommerce
- Agent
- Order & fulfilment ops
- Engagement
- Scope → Build → Operate
- Status
- Live
Orders flowed between store, inventory and shipping through manual handoffs. Out-of-stock items and bad addresses caused delays, and the occasional dropped order.
They needed orders to move through the systems on their own, with the exceptions caught before they shipped.
What the agent does
- 1
Takes orders across systems
Coordinates store, inventory and shipping so an order isn't re-keyed three times.
- 2
Checks stock and addresses
Catches out-of-stock items and bad addresses before they turn into a delay.
- 3
Handles the exceptions
Resolves the routine problems itself and escalates only what genuinely needs a person.
- 4
Keeps the order moving
Coordinates the handoffs end to end, without someone watching every step.
What changed
“The order moves through the systems on its own, nobody babysitting every step.”
Moving orders across store, inventory and shipping, handling the exceptions and escalating the rest.
More agents in production
Invoice chase
Every overdue invoice followed up automatically, in the company's tone, escalating when it needs to, stopping the moment it's paid.
Read case study →Complaints watcher
Complaints caught across every channel before they reach a public review. Routed to the right person with a reply already drafted.
Read case study →Inquiry → quote
Inbound inquiries answered, qualified and quoted in minutes, while the deal is still warm.
Read case study →Document processing
Receipts, invoices and statements read, coded and filed. Invoice versions tracked, no manual data entry.
Read case study →Reconciliation
Payments matched to invoices at volume, mismatches flagged and chased. Month-end closed in days.
Read case study →