Unhappy customers, caught early
Complaints caught across every channel before they reach a public review. Routed to the right person with a reply already drafted.
- Industry
- Multi-branch retail
- Agent
- Complaints watcher
- Engagement
- Scope → Build → Operate
- Status
- Live
Complaints arrived across email, chat, reviews and social. The team only saw them late, and the angriest ones slipped through to public reviews before anyone replied.
They needed one place that watched every channel, surfaced the at-risk customers first, and got a response moving fast.
What the agent does
- 1
Watches every channel at once
Inbox, chat, reviews and social. Pulled into one stream.
- 2
Spots the ones that matter
Flags sentiment and urgency, so the customers about to churn rise to the top.
- 3
Routes and drafts the reply
Sends each issue to the right branch or owner with a ready-to-send response attached.
- 4
Escalates the serious ones
Anything high-risk goes to a human immediately, no waiting for the next channel check.
What changed
“The angriest ones used to slip through to public reviews. Now they're caught first.”
Watching support and review channels, catching the unhappy customers early and routing each with a reply drafted.
More agents in production
Invoice chase
Every overdue invoice followed up automatically, in the company's tone, escalating when it needs to, stopping the moment it's paid.
Read case study →Inquiry → quote
Inbound inquiries answered, qualified and quoted in minutes, while the deal is still warm.
Read case study →Document processing
Receipts, invoices and statements read, coded and filed. Invoice versions tracked, no manual data entry.
Read case study →Reconciliation
Payments matched to invoices at volume, mismatches flagged and chased. Month-end closed in days.
Read case study →Order & fulfilment ops
Orders moved across systems, stock checked, exceptions handled. Fewer dropped orders and far less manual ops.
Read case study →